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Business Process Analyst

Accra, Ghana

We are looking for experienced, self-driven and result-oriented individuals to join our team as Business Process Analysts. As a Business Process Analyst with us at Bewsys, the suitable candidate(s) will be responsible for collecting and documenting business requirements for project(s) and process improvement/automation efforts.

The successful candidate will facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.

Bewsys operates a remote-first work environment and therefore, this role is open to international applicants as the job role does not require the physical presence of the candidate in Ghana.

Bewsys is an IT firm that truly understands sustainable development. We create impactful software solutions that help achieve sustainable development goals.

Bewsys has a successful track record with international development partners such as UNICEF, UNDP, IOM, The World Bank and other bilateral organizations. 

Duties

1. Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
2. Collect and document business requirements for project and process improvement/automation efforts.
3. Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
4. Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
5. Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
6. Identify issues and risks.
7. Bring inconsistencies and problems to the attention of management.
8. Participate in the problem resolution.
9. Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas.
10. Prepare incident details for post-mortem incident reviews.
11. Extract reports and provide a high-level analysis of data for review.
12. Maintain a complete understanding of and adhere to all IT policies and processes.

Must-Have

1. MA in Business Management, Information Technology, Financial Management or similar relevant fields.
2. Previous working experience as a Business Analyst for at least three years.
3. Must be a critical thinker.

Competencies

1. Excellent organizational and time management skills.
2. Outstanding communication and presentation skills.
3. Excellent decision-making and problem-solving skills.
4. Great analytical skills. Knowledge of data-driven approaches.
5. Identification of customer needs and challenges.
7. Exceptional communication skills (written and oral).
8. Detail-oriented.
9. Must be able to work both in a group and as an individual.
10. Must be empathetic.
11. Ability to maintain strict confidentiality at all times.
12. Ability and willingness to learn new skills to improve on self and the organization.
13. Good time management skills.

Mode of Application

Application is strictly via the Bewsys website. Visit our careers page to apply now.

Deadline for application: Friday, July 2, 2021, at 3:00 PM GMT.